Shipping

We offer one shipping flat rate:

  • $12.00 + gst - New Zealand 

For your security, we suggest that you sign for your order on delivery.  We send all orders Signature Required UNLESS we receive an express request for the parcel to be left without Signature Required.  Please note that we will not be liable for any loss if this request is made, as the item will not be track-able and insured unless its is Signature Required.

NZ Couriers will not deliver to PO Boxes, so we will need a physical delivery address and contact telephone number please.

If your package is damaged during delivery by the carrier, please save the packaging and merchandise and notify us immediately by email or telephone.

Most orders delivered by NZ Couriers E20 Service are delivered within 2-5 business days from the order's ship date.  Please contact us immediately if you do not receive your order within 4 business days of placing your order.

To check the delivery status of your order, please contact us by email or telephone and we will provide you with the parcel's tracking details.  Please note that we are not responsible for returned articles lost in transit.

Please note that currently we only send orders within New Zealand.

RETURNS

If you are not satisfied with your order, we will offer you a refund, exchange or replacement on all products returned to us within 7 days of your receiving the order, provided the products are in their original, unopened and unused condition, and returned in the original packaging.  

Please send your package via an insured and prepaid method to ensure safe and prompt delivery when you are returning or exchanging a purchase. Please include your invoice and explain the reason for the return.   Delivery fees are not refundable on returns. Please note that we are not responsible for returned articles lost in transit.

When items are purchased as a set, we are only able to accept returns of complete sets, not individual items. Your returns will be processed promptly upon their arrival. Processing time for returns is usually 7 business days from the time that the returned item is received by us. Please contact us by email or telephone for further details if required.

Please note that whilst we attempt to ensure the colour reproductions on our website are as accurate as possible, monitors may display colours slightly differently, so we cannot guarantee that the colour will be exactly as it appears on our website.

FAULTY/ DEFECTIVE ITEMS: If the product is any way defective, please advise us as soon as possible, and no later than 7 days of receiving your order.  A batch number and images may be required. Once all information has been received, a replacement will be arranged. *Please note return shipping of the defective or faulty item may be required. 
EXCHANGES:  Exchanges are only for unopened/unused products. Contact us within 7 days of confirmed delivery, to process your exchange. Buyer is responsible for any additional shipping charges.